Returns and Exchange

Return Policy:

We ensure that every T-shirt is carefully inspected and meets the quality standards before shipping them out.
However, if there is some flaw in the product you receive then kindly send us an email describing the problem with the product on sales@9tails.in within 15 days of receiving the product(s). We'll do our best to replace it for you as soon as possible.

Our mailing address is:

9Tails:
B-702, Aakash Tower, Sri Prastha Complex, Nallasopara West, Maharashtra - 401203

Kindly note that, products can be replaced only once. Also, return back the goods in the original condition for us to replace the order. However bulk orders ordered from our website; the cancellation and returns are subject to terms and conditions agreed upon at the time of placing the bulk order. For this, you will have to get in touch with us via email or phone.

Exchange Policy:

If the product you ordered does not fit you, you can send it back to us for a free size exchange. Kindly send us your exchange requests on sales@9tails.in.

Who bears the delivery charges of the items returned?

In case of damage / defect cause by us due to manufacturing and shipping error, we will bear the shipping cost.
If you would like to exchange the product for a different size, you pay for shipping it back to us.
Please note that exchange can be only claimed within 15 days from the delivery date and product in original condition.